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FAQ - Frequently Asked Questions



I forgot my password. What should I do?

You need to specify your email address in the following url http://thewinesshop.com/password-recovery to be mailed a new password automatically.

What forms of payment accepted in our store?

Payment by credit card (Visa, Visa Electron, Mastercard).

Is it safe to use my debit card and / or credit?

The safest way to pay for your purchases is with credit card.

We accept: Visa, Visa Electron, Mastercard,Maestro.

The data transmission between the browser and the server will be encrypted  by SSL protocol (Secure Sockets Layer) . In our case, the transmission is protected by encryption 2048 bits which we and most of the big online stores use.

We guarantee the safety of your data with Redsys leader in online payments and in no event shall our store It has no contact with card data of the client and ( Redsys ) is responsible for certifying the safety of buying . We purchases manage through the Virtual POS Cajamar (Caja Rural, Sociedad Cooperativa de Crédito).

Can I choose the delivery hour to receive my Package?

Most transports agencies do their delivery in the morning or afternoon and are not required to meet such requests. It is recommended to indicate a direction in which there is always someone during the day to take delivery on the first try. Anyway the transport agencies will leave a note or they will call by phone to arrange delivery.

Is there a minimum order bottles?

No. You can buy as many bottles you want, but keep in mind that the shipping cost is reduced if more quantity of bottles. (See section on shipping).

What if a bottle breaks in transportation?

If a bottle breaks during transport, will take care to send another free of charge. He sent includes insurance for this case of incidents.


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